Terms of Service

1. Acceptance of Terms

By accessing or using ThinkValley Hi-Tech Solutions' website, products or services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

ThinkValley reserves the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the updated terms.

2. Description of Services

ThinkValley provides the following services:

• E-commerce products: sale of electronics, gadgets and technology products
• Business systems: ERP, POS, HR, school, hospital and other enterprise software solutions
• IT services: networking, cybersecurity, installation and technical support
• Consulting: technology consulting and system integration services
• Support: customer support, maintenance and service desk

3. User Accounts

Account creation

To access certain features you must create an account. You agree to:

• Provide accurate, current and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised use
• Accept responsibility for all activities under your account

Account termination

We reserve the right to suspend or terminate your account for violation of these terms, or for any reason at our sole discretion.

4. Products and Services

Pricing and payment

All prices are displayed in the currency specified and are subject to change without notice. Payment is due at the time of purchase unless otherwise agreed, and we accept the payment methods specified on our website.

Product descriptions

We strive to provide accurate product descriptions, but we do not warrant that descriptions are error-free. If a product is not as described, your sole remedy is to return it in accordance with our return policy.

System licences

For software systems (ERP, POS and similar), licences are granted on a per-organisation basis. Unauthorised copying, distribution or reverse engineering is prohibited.

5. Orders and Fulfilment

We reserve the right to refuse or cancel any order, including for:

• Product availability issues
• Errors in product or pricing information
• Suspected fraudulent activity
• Inability to obtain authorisation for payment

Delivery times are estimates and not guaranteed. We are not liable for delays beyond our control.

6. Returns and Refunds

Physical products

Returns are accepted within 7 days of delivery, provided the product is in its original condition. Return shipping costs are the customer's responsibility unless the return is due to our error.

Software and services

Software licences and service fees are generally non-refundable once activated or delivered. Refunds may be considered case by case for service failures.

7. Intellectual Property

All content on our website — including text, graphics, logos, images and software — is the property of ThinkValley or its licensors and is protected by copyright laws. You may not:

• Modify, reproduce or distribute our content
• Use our trademarks without express permission
• Reverse engineer our software systems

8. User Conduct

You agree not to:

• Use our services for any illegal purpose
• Interfere with or disrupt our services or servers
• Transmit viruses or malicious code
• Attempt to gain unauthorised access to our systems
• Harass, abuse or harm other users
• Violate any applicable laws or regulations

9. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use and protect your information. By using our services, you consent to those data practices.

10. Service Level Agreements

For enterprise systems and services, specific SLAs may apply. These include:

• Uptime guarantees (typically 99.5% or higher)
• Response times for support requests
• Maintenance windows and downtime notifications

SLA terms are specified in individual service contracts.

11. Limitation of Liability

To the maximum extent permitted by law, ThinkValley shall not be liable for:

• Indirect, incidental, special or consequential damages
• Loss of profits, data or business opportunities
• Damages exceeding the amount paid for the service

In no event shall our total liability exceed the amount you paid for the specific service giving rise to the claim.

12. Indemnification

You agree to indemnify and hold ThinkValley harmless from any claims, damages or expenses arising from your use of our services or violation of these terms.

13. Governing Law

These terms are governed by the laws of Zimbabwe. Any disputes shall be resolved in the courts of Zimbabwe.

14. Support and Maintenance

Support services are provided as specified in your service agreement. Standard support is available 24 hours a day, 7 days a week. See the Help Centre for contact options.