Privacy Policy

1. Introduction

ThinkValley Hi-Tech Solutions ("we", "us", "our") respects your privacy. This policy explains what information we collect through our website, products and services, and how we use it. By using our services, you agree to the practices described here.

2. Information We Collect

• Account information: name, email address, phone number and company details when you register or contact us.
• Order information: purchase and delivery details needed to fulfil orders.
• Inquiry information: messages and details you send through our forms, email or WhatsApp.
• Usage information: basic technical data such as pages visited and device/browser type, used to improve the site.

3. How We Use Your Information

• To provide, deliver and support our products and services
• To respond to inquiries, demos and service requests
• To process orders, payments and deliveries
• To improve our website and services
• To meet legal and regulatory obligations

4. Cookies

We may use cookies and similar technologies to keep you signed in, remember preferences and understand how the site is used. You can control cookies through your browser settings; some features may not work correctly if they are disabled.

5. Sharing Your Information

We do not sell your personal information. We may share it only with service providers needed to operate our business (such as payment and delivery partners), when required by law, or to protect our rights and users.

6. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. No system is completely secure, but we work to keep risks low and will notify affected users of any serious incident.

7. Data Retention

We keep personal information only as long as needed to provide our services and meet legal obligations, after which it is deleted or anonymised.

8. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. You can also update most account details yourself in the client portal.

9. Third-Party Links

Our site may link to third-party services (such as WhatsApp or payment providers). Their own privacy policies apply — we encourage you to read them.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page, and continued use of our services after changes constitutes acceptance.